Crisis communication planning
and response
Every organisation endures crises, but your response defines how you’re remembered (and your preparation often defines your response).
At Porter Novelli, we protect what matters most: reputation, relationships, values and purpose.
We view crisis communications not just as damage control, but as a way to connect, build resilience. It can often be an opportunity to demonstrate to stakeholders that will stay true to your values.
Our senior team has guided businesses, both public and private, through high-profile issues across sectors including healthcare, tourism, government, financial services, and more. Whether it’s a cyber incident, natural disaster, leadership issue or regulatory challenge, we help you act with clarity and confidence when it matters most.
We can assist you with:
- Crisis communication planning
- Advisory to crisis teams, executive leadership and Boards
- Media liaison and management
- Stakeholder and internal communications
- Government relations and NGO engagement
- Media and social media listening
- Reputation recovery
- 24/7 crisis support, including virtual contact centre support
Preparing for a crisis
- Crisis communication plan and protocol audits
- Media training
- Scenario testing